Frequently Asked Questions
All of our employees are fully insured and bonded
Do I have to sign a contract?
Never. On the initial visit we do require you to sign a copy of our basic terms and conditions, but you are never committed to continue service beyond our first visit. If you encounter a company requiring a contract, our advice is to "run screaming" in the opposite direction.
Can I skip or reschedule a visit?
Absolutely. If the painters are coming on our scheduled day, just call us and we will move your visit to a day more convenient for you. There is no service charge, provided you call us before noon on the business day before our visit.
Who is coming to my house?
People that are our direct, insured and bonded employees. They have been background screened and have completed our complete training program which includes numerous instructional videos and significant on-the-job training with a seasoned staff member. We will never send a whole new team to clean your home.
Do the same people come each time?
We always want to send the same people. They are the ones that know you and your home best. We accomplish this the majority of the time, but illnesses or natural staff turnover may necessitate that we substitute a member of the team or, on rare occasion, send a different team altogether. Not only do you get the people you're accustomed to, but you know you won't be stood-up the day before Thanksgiving because the cleaning lady is sick.
One of my regular visits is on a holiday.
What happens in this case?
We do not clean on the following holidays when they fall on a weekday:
- New Years Day
- Thanksgiving Day
- Christmas Day
Do you bring your own supplies and equipment?
We bring everything:
- Cleaning chemicals
- Mops and buckets
- Telescoping cobweb removers
- Upright vacuums
- Canister vacuums
You only supply the DIRT.
No more running to the store for supplies the night before your cleaning is scheduled.